What actions can be taken if my shipment is delayed?Updated 5 months ago
In the unfortunate event of a delayed shipment, especially one needed for a gift, please contact our customer service for assistance. We will investigate the cause of the delay, such as any possible routing mistakes, and provide you with the latest tracking updates so you can monitor the status of your shipment.
To apologize for any inconvenience caused, we will issue a refund for the shipping cost. We take all necessary steps to prevent future delays and ensure prompt processing of your orders.