Once an order is placed, we can sometimes make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
We offer free shipping for orders over $50 after discounts within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the cus
To update or add a new shipping address to your order, simply reach out to our customer service team with the details of the changes you would like to make. We will then confirm that your shipping address has been updated in our system to reflect the
If there is any confusion about whether you received the correct order or if there was a mistake during ordering, you can easily reach out to our customer service. Provide us with your name and order details, and we can check your order history and r
Currently, our online shop does not offer international shipping. We apologize for any inconvenience this may cause to our valued customers around the world. Our products are available for purchase in specific locations, and some of our Canadian cust
If you receive a gift package from our store and there is no sender information included, you're welcome to contact our customer service. We can look into the order details and provide you with the name of the individual connected to the order, along
If your order is marked as fulfilled in our system but hasn't actually shipped out, please contact our customer service. We will promptly resolve the error and ensure your order is shipped out immediately with expedited shipping, at no additional cos
If your order arrives and you notice that you have not received the full quantity of items you purchased, please contact our customer service right away. Provide us with your order details, and we will immediately take steps to send out the remaining
If you encounter an issue with a coupon code not providing the advertised discount, please alert our customer service team. We will rectify any mistakes by updating the email with a new code or sending you a correct code that applies the intended dis
You can find our latest event schedule and list of retailers on our website for the current year. For up-to-date information on where we will be selling our products, please check our events page weekly. If you live in a specific area and want to kno
In the unfortunate event of a delayed shipment, especially one needed for a gift, please contact our customer service for assistance. We will investigate the cause of the delay, such as any possible routing mistakes, and provide you with the latest t
Our nut butters are packaged in BPA-free plastic containers to ensure they’re lightweight, durable, and cost-effective for shipping. This helps us keep shipping costs down and reduce the risk of breakage during transit, so your order arrives safely.
If you would like to stop receiving communications from our mailing list, you can request removal by directly replying to the email you received with the message 'Please remove me from your list'. Our team will process your request and ensure that yo